We are dedicated to collecting and using only the personal information necessary to fulfill our legal obligations, facilitate the administration of our business, and provide you with the services you request.
Personal information is collected when you register on our site, place an order, subscribe to our newsletter, or participate in a survey. When interacting with our site, you may be asked to provide your name, email address, mailing address, and phone number. However, you also have the option to visit our site anonymously.
We use Matomo Analytics (self-hosted) to understand how our website is used and to improve performance. We disable analytics cookies, so Matomo does not store any identifier on your device. All analytics data is kept on our own servers and is not shared with third parties.
Data processed (without directly identifying personal data):
anonymized IP address (at least 2 bytes masked), timestamp, visited URLs and page titles, referrer URL, approximate location derived from IP (country/state/city), device and browser information (user-agent, screen resolution, language), and campaign parameters (UTM).
Purpose & legal basis:
measuring site performance, troubleshooting, abuse prevention and security analytics, and improving content and products. Processing is based on our legitimate interests under GDPR Art. 6(1)(f).
Retention & storage location:
raw logs are retained for 15 days and aggregated reports for 6 months, then deleted or further anonymized. Data is stored in Cyberskin office in California.
Respect for browser signals:
we honor Do Not Track and Global Privacy Control where enabled.
Opt-out:
you can opt out of Matomo analytics at any time using the control below:
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
You are not opted out. Uncheck this box to opt-out.
No sale/share:
we do not sell or share analytics data for cross-context behavioral advertising.
Your rights & contact:
you may request access, correction, deletion, restriction, or object to processing. Contact us at [email protected]
How We Use Your Information
The information you provide is utilized for the specific purposes for which it was collected, as outlined at the time of collection, and in accordance with applicable laws. The purposes for which we may use your information include:
Personalizing Your Experience: To tailor your experience on our site according to your preferences.
Enhancing Our Website: To continually improve our website and your shopping experience.
Improving Customer Service: To better respond to your customer service inquiries and support needs.
Processing Transactions: To execute payments and deliver the products or services you have purchased.
Managing Contests and Promotions: To administer contests, special promotions, surveys, activities, or other site features.
Sending Periodic Emails: The email address you provide for order processing may be used to send important information and updates related to your order. You may also receive occasional company news, updates, and related product or service information.
Legal Basis for Processing Personal Information
If you are located in the European Economic Area (EEA), our processing of your personal information is governed by the following legal bases under the General Data Protection Regulation (EU) 2016/679 (GDPR):
Consent (Article 6(1)(a) GDPR): If we obtain your consent for processing your personal information, such processing will be justified under Article 6(1)(a) of the GDPR.
Performance of a Contract (Article 6(1)(b) GDPR): If processing your personal information is necessary for the performance of a contract between you and CYBERSKIN, or for pre-contractual steps at your request, it will be based on Article 6(1)(b) of the GDPR.
Compliance with Legal Obligations (Article 6(1)(c) GDPR): Where processing is necessary for us to comply with legal obligations, it will be justified under Article 6(1)(c) of the GDPR.
Legitimate Interests (Article 6(1)(f) GDPR): If processing is necessary for the purposes of our legitimate interests, and these interests are not overridden by your rights and interests, such processing will be conducted under Article 6(1)(f) of the GDPR.
Please note that if you have provided your consent for the processing of your personal information, you have the right to withdraw this consent at any time. For instance, you may withdraw your consent by sending an email to us. Please be aware that the withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.
Your Rights
We are committed to ensuring that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we have collected. Additionally, you are entitled to restrict or object to the further processing of your personal information at any time. You also have the right to receive your personal information in a structured, commonly used, and machine-readable format, and, where technically feasible, to request that your personal information be transferred directly to a third party.
To exercise any of these rights, please contact us via email. We will address your request within a reasonable timeframe and take appropriate measures to ensure that your personal data remains accurate and up to date.
How Do We Protect Your Information?
The security of your personal information is paramount. You are responsible for maintaining the confidentiality and security of your username and password on the CYBERSKIN platform. We strongly recommend choosing a robust password and updating it regularly. Additionally, we advise against using the same login credentials (email and password) across multiple websites to enhance your security.
Do We Use Cookies?
Yes, we utilize cookies. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser, provided you have enabled this feature in your browser settings. Cookies enable the website or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process items in your shopping cart, to understand and save your preferences for future visits, and to compile aggregated data about site traffic and user interaction, all with the aim of enhancing your experience on our site.